Planday from Xero - Commercial Customer Success (Norwegian Market)
Requirements
• Professional proficiency in the Norwegian market (full native fluency is not required; market proficiency and understanding are key) • Experience managing and growing B2B SaaS customers • Strong commercial instincts and comfort leading value and investment conversations • Proven ability to build joint plans and drive accountability with customers • Confidence engaging executives and navigating complex organisations • Ability to translate product capability into tangible business outcomes • Technical credibility and experience partnering constructively with product teams • High ownership mindset with disciplined follow-through • Collaborative, low-ego approach to winning as a team • Success looks like • Success looks like • Strong retention and expansion across your portfolio through customer relationships that surface upsell, cross-sell, and renewal opportunities. • Customers with active plans and clear progress toward value • Consistent growth in adoption, usage, and realised outcomes • Executive stakeholders who see Planday as a strategic partner and trust you as their adviser • Actionable customer insight shaping internal priorities • This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.
Responsibilities
• Own a portfolio of customers 100% focused on the Norwegian market, with accountability for retention and growth • Build and execute joint account plans with your customers creating clarity on priorities, ownership and where value comes next • Help customers get more from Planday by increasing adoption, confidence, and impact • Lead renewal and commercial conversations with confidence • Lead confident executive conversations about outcomes achieved and what it will take to go further • Build multi-threaded relationships across operational and executive levels • Create and develop opportunities that help customers achieve more with Planday • Partner effectively across Sales, Product, Customer Experience, and Marketing to advance customer priorities • Champion the voice of the customer and influence decisions that make our product stronger
Benefits
• Benefits like pension, health insurance, inclusive support for new parents and generous vacation • On top of your annual base salary, you are offered to be part of an Employee Share Plan • Growth and progression opportunities – we want you to grow with us • Flexible remote work • Strong social culture with lots of team and company activities • Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe • Healthy work-life balance and autonomous approach to work. We trust in you and your abilities • Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work. • Our tech stack is cutting edge and our engineering work is supported by dedicated in-house scrum masters and agile evangelists. • At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.
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