epidemic-sound - Senior Customer Success Manager

• Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across your assigned portfolio. • Identify new upsell and expansion business opportunities and collaborate with your Growth Manager to consultatively scale accounts over time. • Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for accounts flagged with churn risk. • Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem. • Leverage AI tools like Claude to automate workflows, streamline account management processes, and drive operational efficiency within an AI-forward setting.