secfix - Customer Success Manager (German Speaking) -
Requirements
• Drive customer adoption and ensure successful onboarding to increase customer retention and revenue • Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey • Onboard and support Secfix customers through the lifecycle of their certification journey • Become an expert in ISO 27001, GDPR and other forms of compliance • Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy • Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines • Write and record educational and technical content for our knowledge base. • English (fluent) and German (C2) • Great time management and organisational skills • Ideally 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company • Comfortable talking through basic technical concepts with a technical audience • Proven track record of managing multiple concurrent projects • Experience working with cross-functional teams (Sales, Support, Engineering, Product) • Energetic and engaged with remote culture • Know your way around Intercom, Clickup, Zapier, Google Spreadsheets, Claude and Notion • Other languages • Entrepreneurial mindset • We are very proud of our Secfix values - and look for candidates who share them. They are: • We are obsessed with our customers. We start with the customer and work our way backward to create amazing products they love. • We build everything in a smart way. We love working by YCombinator's principles and preach those to our team. • We create trust within our organisation. Transparency and ethics are within our DNA. • We are hacky. A functional prototype delivered within 2 weeks is worth more than a perfect solution delivered in 2 months. • We take ownership. Building a startup is about ownership and being accountable for timely delivery. • We are leaders of remote work. We are passionately building a culture where people can be productive working from anywhere.
Benefits
• Remote Work: 100% remote work with a virtual office in Gather. • Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab https://about.gitlab.com/blog/2019/02/28/why-we-pay-local-rates/. • Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success. • Holidays: 26 days holiday + local public holidays. • Health Insurance: Comprehensive health coverage. • Development Budget: €1,000 annual personal development budget. • Workspace Budget: Remote workspace budget and access to co-working spaces. • Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!). • Tech Equipment: Latest tech equipment (MacBook, monitors, headphones). • Company Events: Company-wide events to build relationships and have some fun! • Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors. • INTERVIEW PROCESS: • 1. 20-30 min - Intro call with Talent team • 2. Take-home Assessment • 3. 45 min - Interview with CS Lead • 4. 60 min - Culture interview with CS Lead and Co-Founder • Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here https://www.notion.so/Remote-Culture-93bf571583904c5e814b7afd83c240f2?pvs=21.
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