n8n - Senior Customer Success Manager - German Speaking (Remote)

Berlin, Berlin-Brandenburg, Germany - Hybrid€100k/year+ Equity3w ago

Remote Senior EMEA Software Retail Customer Success Manager Customer Success KPI Tracking CSM DACH Plane

Requirements

• 🗣 German native speaker: You are a native German speaker with fluent business English, and you are based in Europe (Germany ideal; willing to travel to customers) • 🤝 Senior Enterprise Customer Success experience: You’ve owned a small, strategic book of enterprise SaaS customers, going deep on each account, and can run kickoffs, onboardings and QBRs end-to-end • 💼 Revenue ownership: You’ve carried a retention and/or expansion target, know your KPIs, and have a track record of renewals and growth • 💻 Technical acumen: You lean toward the technical end of the CSM spectrum and can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when to bring in Support. • 🏭 DACH enterprise experience: You’ve worked with large German-speaking enterprises (e.g. automotive, manufacturing, retail) • 📊 Commercial acumen & value mindset: You translate product usage into measurable outcomes, ROI and executive-ready business cases • 🧭 Account strategy & operational rigor: You build account plans, a clear operating cadence and a footprint across large organizations, keeping stakeholders aligned with structure and follow-through • 🤝 Senior stakeholder management: You communicate crisply with both builders and executives and are known for building durable, high-trust relationships • 🌱 Builder mindset: You enjoy taking ownership and making an impact in fast-changing environments • 🤖 Automation + AI curiosity: You’ve used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization • 🧩 Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp faster • 🚀 Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “build the plane while flying it” work • 🎓 Technical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.) • 🌍 Multi-region experience: You’ve worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups

Responsibilities

• Own a small book of n8n’s largest, most strategic enterprise customers in the German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewal • Build an account strategy for each customer and a footprint across their organization, from IT and engineering teams to senior business and executive stakeholders • Own retention and expansion targets, driving renewals and growth (upsell/cross-sell) in partnership with Account Executives • Drive onboarding and enablement for technical and business audiences, unblocking implementation and accelerating time-to-value • Run a strong operating cadence (health checks, exec syncs, QBRs), using usage and health data to proactively spot risks and manage escalations • Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes and impact • Partner closely with Support, Solutions Engineering and Product to resolve blockers quickly and deliver a seamless customer experience • Provide structured, actionable customer feedback to Product and Engineering, and share what you learn with the wider CS team

Benefits

• Competitive compensation 💸 – We offer fair and attractive pay. • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. • Work/life balance 🏖️ – We work hard but ensure you have time to recharge: • Europe: 30 days of vacation, plus public holidays wherever you are. • US: 20 vacation days, 8 sick days, plus public holidays wherever you are. • Health & wellness 🩺 – • Europe: We provide benefits according to local country norms.* • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. • Future planning 💰 – • Europe: We provide pension contributions according to local country norms.* • US: 401(k) retirement plan with a 4% employer match. • Financial security 🛡️ – • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. • Country-specific details are provided in your contract.