juicebox - Enterprise Customer Success Manager

• 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts. • Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers. • A track record of exceeding commercial goals and driving customer growth. • The ability to manage multiple customer conversations and priorities simultaneously. • A builder mindset and comfort operating in ambiguity before a playbook exists. • Executive presence and confidence engaging senior stakeholders. • Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement. • Perks & Benefits for all Full Time Employees • Top-of-market compensation with meaningful equity, because everyone should share in our success. • Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm • For US Employees: • Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents. • $2,000 annual wellness stipend to support your physical, mental, and financial well-being. • $300/month commuting stipend to help cover the cost of getting to and from the office. • For UK Employees: • Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access. • £1,500 annual wellness stipend to support your physical, mental, and financial well-being • £3,500/year commuting stipend to help cover the cost of getting to and from the office.