Watershed - Customer success manager, strategic

• Own success for a small set of high-value customers, driving retention, growth, and impact. • Build trusted executive relationships, showing how sustainability data drives strategy. • Lead planning and governance with customers through roadmaps and executive reviews. • Represent the customer internally to shape product priorities and strategy. • Navigate complex customer organizations and coordinate internal teams to deliver value. • You might be a fit if you: • 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts. • Proven success building executive relationships and driving retention and expansion. • Strong communicator with C-suite presence, able to link sustainability data to strategy. • Skilled in change management, helping large organizations adopt new ways of working. • Commercially fluent, partnering with Sales on renewals and growth. • Highly organized, managing multiple enterprise accounts while driving outcomes. • Curious and adaptable, eager to make sustainability data the next frontier of business intelligence. • The role might include up to 20% travel. • Must be willing to work from an office 4 days per week (except for remote roles) • What’s the interview process like? • It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. • What if I need accommodations for my interview? • At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.