clickup - Senior Technical Account Manager - Strategic Services (EMEA)

Ireland - Hybrid3w ago

In Office Senior EMEA Software Technical Account Manager Advisor Account Management Change Management Governance Customer Success Health Assessment

Requirements

• Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function. • Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders. • Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions. • Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders. • Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change. • A clear ownership mindset and track record of driving outcomes rather than operating reactively. • Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms. • Comfort recommending or deploying automation, reporting, and AI-enabled workflow improvements. • Experience managing strategic or enterprise customer relationships where adoption, governance, and value realization mattered as much as configuration. • Exposure to change management, customer enablement, or consulting-style discovery and solutioning. • Ability to influence cross-functional teams without direct authority. • This role is approved for hiring in Ireland. • Please confirm any remote, hybrid, travel, or time-zone expectations during the hiring process.

Responsibilities

• LEAD STRATEGIC IMPLEMENTATIONS AND CUSTOMER TRANSFORMATIONS • Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization. • Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp. • Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units. • Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down. • DRIVE ADOPTION, VALUE REALIZATION, AND ACCOUNT HEALTH • Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps. • Translate customer goals into clear execution plans that improve adoption, stakeholder engagement, and long-term platform value. • Use usage signals, customer feedback, and business context to identify risks early and build recovery or acceleration plans. • Support strategic business reviews and customer conversations with a clear point of view on progress, opportunities, and priorities. • DESIGN SCALABLE SOLUTIONS, AUTOMATION, AND AI USE CASES • Turn complex business needs into thoughtful ClickUp solutions using workflows, structure, automations, reporting, and process best practices. • Recommend when to standardize, when to keep flexibility, and how to balance technical ambition with customer readiness. • Identify practical automation and AI opportunities that improve customer outcomes instead of creating unnecessary complexity. • Help customers operationalize new ways of working by pairing solution design with enablement, change management, and adoption support. • PARTNER ACROSS TEAMS TO SOLVE COMPLEX CUSTOMER PROBLEMS • Act as a trusted advisor to customer admins, operators, and executive stakeholders. • Coordinate effectively with Customer Success, Sales, Product, Support, and other internal partners to keep customer work moving. • Escalate thoughtfully, communicate clearly, and maintain ownership even when multiple teams are involved. • Bring customer feedback and recurring pain points back to internal teams to improve product usage, delivery patterns, and customer outcomes.

Benefits

• This is a high-impact opportunity for someone who enjoys combining customer strategy, technical solutioning, and execution. You’ll help strategic customers transform how they work, while shaping scalable delivery patterns inside a fast-moving environment where adoption, workflow design, automation, and AI all matter.