outreach - Senior GTM AI Advisor, EMEA
Requirements
• 5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or a sales-process/technology advisory role, ideally at a SaaS company with complex, multi-product, AI-enabled offerings • Demonstrated experience driving software or platform adoption and leading change management with sellers and frontline sales managers • Strong executive presence and the ability to influence VP/C-level stakeholders on AI GTM strategy and organisational change, not just product usage • Comfort working with AI/agent-based products and translating technical capability into business outcomes for non-technical stakeholders • Experience managing enterprise customer relationships • Strong analytical mindset with the ability to interpret data and translate into action • Proven track record of driving renewals, expansion, and customer outcomes • Strategic thinking and consultative problem-solving mindset • Experience working with AI/ML-powered products or automation tools • Familiarity with concepts like predictive analytics, generative AI, or workflow automation • Working knowledge of core GTM workflows — inbound and outbound prospecting, pipeline management, retain/expand motions, forecasting, and manager coaching cadences — along with familiarity operating alongside the personas who own them (CROs, VPs of Sales, frontline sales managers, RevOps, and CSMs) • Working knowledge of how to create prompts and consistent use of tools like Claude, Gemini, etc. • Experience using platforms like Salesforce, Gainsight, or Outreach • Curiosity and adaptability in a fast-evolving AI landscape • Risk management and mitigation planning experience
Responsibilities
• Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realise value, growth follows. • ## Your Daily Adventures • Customer Outcomes & Value Realisation • Own a portfolio of customers and ensure they achieve measurable business outcomes • Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption • Lead Executive Business Reviews (EBRs) tied to ROI, productivity gains, and revenue impact • AI Adoption & Enablement • Educate customers on AI capabilities (e.g., automation, predictive insights, personalisation) • Own credit consumption as a primary, accountable metric for their book of named accounts • Define and prioritise AI use cases with the customer — translating a customer's GTM motion (prospecting, pipeline management, forecasting, coaching) into a sequenced roadmap of Amplify agent use cases that drives sustained adoption • Lead hands-on change management with sellers and revenue leaders — running enablement sessions, coaching frontline adoption habits, and working with customer managers so the platform is adopted • Act as a strategist and influencer on the customer's AI GTM strategy — shaping how and where AI agents get embedded into the customer's sales process, and helping to build the internal business case for expanding usage into new teams and workflows • Data-Driven Account Management • Leverage customer data and AI insights to proactively identify risks and expansion opportunities • Monitor health scores, usage trends, and engagement signals to drive action • Use AI tools to surface recommendations and next best actions • Retention & Growth • Own renewal strategy and mitigate churn/contraction risk • Identify and drive expansion opportunities (upsell/cross-sell), especially tied to AI value • Partner with Sales and RevOps to align on account strategy • Cross-Functional Collaboration • Represent the voice of the customer back into Product and Marketing, particularly on agent performance, prompt quality, and adoption friction • Partner with Professional Services on onboarding and complex implementations • Provide feedback on AI models, accuracy, and customer sentiment • ## Our Vision of You
Benefits
• ● 25 days holiday + 8 bank holidays • ● Outreach contributes with monthly contribution towards your pension • ● Private medical care for employee and spouse/family with Program Health Plus • ● Cashplan is offered through Medicash to help offset out of pocket medical related expenses • ● Dental coverage • ● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave • ● A parental leave program that includes not just extended time off but options for a paid night nurse • ● Opportunity to be part of company success via equity program • ● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military • ● Employee referral bonuses to encourage the addition of great new people to the team
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