Legora - Engagement Manager
Requirements
• You care deeply about customer outcomes - and you know that successful adoption doesn’t just happen. You’re proactive, strategic, and deeply comfortable working with demanding clients. You take pride in being the reason customers stay, grow, and succeed. You enjoy the challenge of multithreading in order to expand the account. • We’re looking for: • 5+ years of Customer Success, Account Management, or related experience in a high-growth B2B SaaS environment or within the Legal Tech space. • A track record of driving customer retention, expansion, and satisfaction within the Enterprise space. • A hunter mentality. Someone who is comfortable going out and a finding growth opportunities. • Experience working with legal, compliance, or other regulated/complex industries and clients - or just ridiculously good at learning as you go. • Strong project management and onboarding experience; you keep things moving and your clients confident. • Excellent communication skills; written, verbal, and interpersonal. You can manage high-level conversations with legal leaders and roll up your sleeves with hands-on teams. • High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act. • A love of fast-paced, early-stage environments where you help build the playbook, not just follow it. • Comfortable with metrics - driven by data, customer health, and outcomes over process. • Someone who enjoys being in the office 5 days a week. A key component of Legora’s success has been in-person collaboration and we want you to be part of that.
Responsibilities
• You’ll be the face of Legora for our clients post-sale - guiding them from onboarding through adoption, growth, and renewal. Specifically, you will: • Work with a small account book consisting of major law firms and corporates. You will own the global adoption of Legora and will spend a lot of time in our client offices across the world. • Own the customer journey for a growing book of highly intellectual clients - leading law firms, in-house legal teams and tax advisors across the UK/Ireland and beyond. • Lead onboarding and implementation alongside Legal Engineers, ensuring clients are set up for success from day one. • Proactively drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans. • Act as a strategic advisor: understanding client goals, uncovering new use cases, and helping teams realize maximum value. • Identify expansion opportunities and lead the adoption initiatives that realise these opportunities. • Monitor customer health metrics and take initiative to reduce churn risk and drive retention. • Closely collaborate with Product, Engineering, and Marketing to translate client feedback into actionable insights. • Help build and refine our Customer Success playbook - we’re building this machine together. We are just getting started on this and your input will not only be appreciated but expected.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT