SOCi - Account Manager
Requirements
• 5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment. • Ability to prove consistently hitting or overachieving quota. • Proven success in contract renewals, negotiations, and upselling to existing clients. • Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams. • Highly organized and detail-oriented, with experience managing multiple deals simultaneously. • Multi-location brands experience and existing industry contacts/relationships preferred. • Self-starter with a creative entrepreneurial spirit. • Refined and proven sales methodology. • Creative strategist; develop new ways to drive sales and value to existing and prospective clients. • Experience working in a fast-paced entrepreneurial environment. • Creative problem solver with the ability to understand and resolve prospective client challenges/objections. • Adaptable; able to quickly learn new technologies and processes. • Salesforce or equivalent CRM experience. • SOCi expects to pay a base salary in the range of $75,000 - $100,000 USD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. • Upon posting, applications for this position will be accepted on an ongoing basis. • What SOCi Provides to You • Comprehensive Benefits Package (full-time permanent, non-contract roles only) • (full-time permanent, non-contract roles only) • Health insurance plans, dental, and vision • Wellness incentives • 401(k) plan with employer match • Flexible Work Environment (full-time, non-contract roles only) • (full-time, non-contract roles only) • Flexible paid time off • Quarterly wellness days • Unique employee engagement programs • Empowering Career Growth and Success • What’s Important at SOCi • Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.
Responsibilities
• Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base. • Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts. • Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services. • Represent SOCi at customer-facing events, industry conferences, and strategic account reviews. • Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions. • Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences. • Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts. • Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health. • Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets. • Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives. • Focus on solving business challenges through innovation, while keeping a customer-first mindset. • Remain adaptable as client needs evolve, supporting additional initiatives as required.
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