Kota - Senior Account Manager
Requirements
• 8+ years in account management, partnerships or customer success • Strong relationship builder, confident with senior stakeholders and delivering board level presentations • Experience of managing large complex renewals and multi year engagements • Crafting of complex propositions, straddling technical, commercial and support • Thrives in a dynamic, unstructured startup environment • Iterates and executes quickly - has built process and strategies in previous high growth organisations • Highly organised, thrives under pressure, able to manage multiple clients at pace • Experience of going from zero to one and building new commercial frameworks • Has sold and managed technical products previously - can quickly move between reading a balance sheet and technical API documentation • Prior experience in health insurance, benefits, EOR/GP or SaaS/Fintech is a big plus • Have Integrity. We care deeply about our why and it won't jeopardise our how. • Care Deeply. Our products are our story, we look at the details, go the extra mile to delight customers. • Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner. • Raise the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising your and the team's standards. • Play to Win. We exist because we decided to say no to the norm, now we do this everyday.
Responsibilities
• Drive client growth: expand usage across new countries, product modules and eligible populations, and build clear account plans, forecasts and expansion roadmaps • Spot upsell and expansion triggers early, then coordinate internally to execute them • Own strategic relationships as the primary contact for post-launch Embed clients, building multi-level relationships across their Product, Ops and Commercial teams • Run structured QBRs that align stakeholders and drive long-term partnership value. • Own client-level escalations (not consumer queries), coordinating resolution across Product, Integrations, Expansion & Benefits, and Embed Operations, and keeping clients informed through issues or delays • Track account performance across revenue, lives, satisfaction and operational health, surfacing trends and risks early and turning them into clear action • Champion the voice of the client: distil feedback into insights for Product, Expansion and Ops, and help shape the Embed partnership model and lifecycle as we scale
Benefits
• Health Insurance via Kota • Workplace Pension with matched contributions up to 5% via Kota • WFH stipend to support your home office • Generous Paid Time Off, work hard and recharge fully • Annual company-wide offsite + dedicated team offsite
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