fundingcircle - Vulnerable Customer Account Manager

London - Hybrid1w ago

In Office EMEA Mental Health Artificial Intelligence Account Manager Account Management

Requirements

• We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day. • Proven experience handling vulnerable customers impacted by mental health, physical health and life events. • Practical experience managing customers through the debt recovery process. • Strong ability to understand various financial product types such as term loans, credit cards. • Deep empathy balanced with strong attention to detail, professionalism, and personal resilience during sensitive customer interactions. • Excellent written communication skills, with the ability to draft tailored emails, bespoke to the customers needs. • Thrives in a deadline-driven environment, maintaining compliance and high-quality standards under pressure. • Comfortable speaking with customers who may be experiencing severe distress, depression, or suicidal thoughts. Please consider this aspect carefully before applying if it is triggering for you. • Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity • Confident using approved AI tools safely and effectively to enhance your output and find a better way of working • We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.

Benefits

• We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us! • Our Circler Proposition focuses on five areas: • Flexibility: We provide a benefit allowance you can tailor to your own life and family. • Health: This includes private medical and dental, health assessments, and access to a digital GP. • Wealth: We offer life assurance, share schemes, and financial coaching. • Development: You get a dedicated annual learning allowance to help you level up. • Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans. • We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. • READY TO JOIN A MISSION THAT MATTERS? WE’D LOVE TO CHAT!