Dragos - Senior Technical Account Manager (UK)

Remote - United Kingdom£72k/year+ Equity3w ago

Remote Senior EMEA Cybersecurity Technical Account Manager Advisor Account Management Customer Training Risk Management Customer Onboarding CAIA

Requirements

• 3+ years' experience working in OT, ICS, or critical infrastructure environments, with knowledge of ICS, SCADA, or DCS systems. • Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines. • Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows. • Experience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, CAF, the Cyber Resilience Act, and other relevant European frameworks to improve cybersecurity maturity and customer outcomes. • Ability to engage and influence both technical and business stakeholders, delivering workshops, training, and advisory engagements. • Strong communication, relationship management, and problem-solving skills, with a customer-first mindset focused on driving value realisation. • Familiarity with critical infrastructure regulations and cyber resilience requirements across Europe is highly regarded. • Multilingual candidates, particularly those speaking German and other European languages, are highly preferred.

Responsibilities

• Serve as a trusted advisor and technical advocate for assigned customer accounts. • Lead customer onboarding and adoption, helping customers maximise the value of their investment in Dragos. • Facilitate goal-setting workshops and planning sessions to align platform capabilities with customer objectives and success measures. • Guide customers in the operationalisation of key use cases and integration of Dragos into existing security and operational workflows. • Provide ongoing technical guidance, best practices, and recommendations to improve platform utilisation and cybersecurity maturity. • Monitor customer health, platform adoption, and utilisation trends, proactively identifying risks to customer success and value realisation. • Support the development and execution of engagement and recovery plans for at-risk or underutilised accounts. • Conduct regular account reviews and value realisation discussions, demonstrating progress against customer goals and identifying opportunities for continuous improvement. • Deliver technical enablement, workshops, and training to improve customer proficiency and self-sufficiency. • Collaborate with Customer Success, Support, Product, Services, and Sales teams to deliver seamless customer experience and represent the voice of the customer. • Serve as a subject matter expert for OT cybersecurity topics, contributing to customer workshops, QBR and executive briefings. • Travel throughout the European region as required (up to 30%).