level-ai - Senior Technical Account Manager
Requirements
• 4+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS or AI environment. • Strong understanding of AI, NLP, and cloud-based SaaS solutions. • Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences. • Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams. • Experience managing enterprise customer accounts and driving adoption of technical solutions. • Impeccable character attributes, including drive, problem-solving, and teamwork. • experience implementing AI CX CCaaS contact center technologies.
Responsibilities
• Serve as the primary technical point of contact for enterprise customers, driving adoption and value. • Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions. • Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions. • Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience. • Conduct regular business reviews, provide insights from customer interactions, and drive value realization. • Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention. • Comply with Level AI’s information security, privacy, data protection, and acceptable-use policies. • Protect company, customer, and confidential information; use only approved systems and access information strictly based on business need. • Complete required security and privacy training and promptly report any suspected security incident, data exposure, or policy violation.
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