cogent-security - Enterprise Technical Account Manager
Requirements
• Domain expertise in vulnerability management - you understand CVE workflows, remediation processes, risk prioritization, and how enterprise security teams track and reduce exposure • 3+ years in a technical, customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, or similar • Strong technical acumen - comfortable discussing scanning infrastructure, cloud environments, API integrations, and data pipelines with customer engineering teams • Clear, confident communicator who builds rapport quickly and manages relationships across security engineers, IT Ops, and executive stakeholders • Ownership mindset across the full account lifecycle: you think past deployment into adoption, retention, and growth • Consultative approach to account management - you go deep on a focused book of business rather than spreading thin across high volume • Enterprise customer experience, particularly in regulated industries (financial services, healthcare) • Experience at an early-stage company where you helped build or scale a customer success or TAM function • Managed ARR between $1-10M+ with demonstrated net revenue retention above 90% • Familiarity with compliance frameworks (SOC 2, FFIEC) and how they drive remediation timelines • Working knowledge of CMDB tooling and asset management in enterprise environments
Responsibilities
• Own the end-to-end customer lifecycle from deployment kickoff through go-live, ongoing operations, and renewal • Serve as the primary technical point of contact for enterprise accounts, building deep relationships with security leadership, engineering teams, and IT operations • Lead deployment planning and execution: data source onboarding, integration validation, stakeholder alignment, and go-live readiness • Help customers operationalize vulnerability management workflows inside Cogent - asset identification, risk scoring configuration, remediation prioritization, and compliance reporting • Navigate each customer's security environment across cloud (AWS, GCP, Azure) and on-prem infrastructure, and understand how their scanning tools (Tenable, Qualys, Wiz) feed into our platform • Identify and drive account expansion opportunities, growing ARR and improving net revenue retention across your book of business • Translate customer feedback and field observations into product improvements by partnering directly with Product and Engineering • Build repeatable deployment playbooks and onboarding frameworks that help future customers get to value faster
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