threataware - Technical Customer Enablement Manager

London, Greater London, United Kingdom2mo ago

In Office EMEA Cybersecurity Artificial Intelligence Technical Account Manager Customer Success Product Marketing Customer Training B2B Documentation

Requirements

• Deep experience in customer enablement, technical training, or customer success in B2B SaaS — ideally in a platform or product-led business. • A translator. You take complex technical concepts and turn them into clear, engaging content for any audience. • Strong understanding of cybersecurity fundamentals and how security teams work. • Comfortable working with APIs, LLMs, and frontend code — you can get hands-on with the product, not just talk about it. • A natural collaborator who works effectively across Product, Sales, Marketing, and Customer Success.

Responsibilities

• Build the enablement engine that scales with our growing customer base. • Build in-product resources, examples, and templates that showcase the full potential of the platform — helping customers see what's possible before they even ask. • Design and deliver structured onboarding programmes — from first login through to advanced use cases — with clear success metrics and rapid time-to-value. • Create compelling enablement content: video tutorials, documentation, interactive guides, and use-case-driven walkthroughs across the platform and our AI-powered capabilities. • Run live training sessions and workshops for audiences ranging from security engineers to CISOs, adapting to their level and goals. • Build and maintain a self-service knowledge base that reduces support load and puts answers at customers' fingertips. • Feed customer insights back to Product — the questions customers ask and the pain points they hit will shape what we build next.

Benefits

• ThreatAware gives security teams a single source of truth for every device and tool in their organisation. 150+ integrations, deploys in under 30 minutes, real-time visibility across entire IT estates. Finance, legal, energy, healthcare — they trust us to show them what's protected and what isn't. • Now we're building something bigger. Six years of accurate cyber asset data, and we're layering AI on top of it — new ways for security teams to interrogate their data, automate workflows, and act on risk before it becomes a problem. You'll make sure every customer gets the most out of what we're building.