Twilio - Staff Solutions Architect, Contract LifeCycle Management
Requirements
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • Salesforce Application Architect Experience: 10 years of extensive experience with Salesforce and Order-to-Cash implementations. • CLM Tool Expertise: 5+ years of experience designing and implementing large-scale automation within a CLM and e-signature tool (preferably Conga + DocuSign) inside the Salesforce ecosystem. • Advanced Technical Skills: Advanced knowledge of Salesforce declarative automation, Conga X-Author, document templates, and DocuSign APIs. • Strong Communication & Documentation: Demonstrated ability to capture thinking, recommendations, and process mappings in clear, highly detailed documentation. • Influence & Assertiveness: Proven track record of operating as a strategic partner who can constructively challenge stakeholders and leadership in the interest of system scalability and long-term sustainability. • Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment. • Highly analytical with a data-driven approach to problem-solving and decision-making. • Ability to think strategically and translate complex or ambiguous concepts into actionable plans. • Desired Qualifications • Desired: • Salesforce Certifications: Salesforce B2B Solution Architect, Platform App Builder, or Salesforce Developer I certifications. (Salesforce Application/System Architect or Developer certifications are highly preferred ). • Large Scale Operations: Experience designing and building within Salesforce for a massive user base (2,000+ users). • Familiarity with BI tools (e.g., Tableau, Power BI) and integration middleware like Mulesoft, Workato or Tray.io • Location • This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Responsibilities
• Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies for the Contract life cycle management team. • Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes. • Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen. • Lead projects end to end to improve the way our Go-To-Market and internal teams track and manage CPQ/CLM product, in partnership with the product owner and product manager. • Work with Product Managers to architect and implement solutions within Salesforce. Your work will include (but not be limited to) architecting automation and system behavior using Lightning Components, Apex, and Flow ensuring scalability, system health, and end user personas/experience. • Translate business requirements into technical solutions from a diverse group of stakeholders with varying priorities and levels of technical acumen. • Provide ongoing roadmap design and ownership in combination with the product owner and product manager. • Be an advocate for technology best practices and be a stakeholder representing technology.
Benefits
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. • Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. • The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700. • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000. • Based in the San Francisco Bay area, California: $151,120 - $188,900. • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. • The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. • Application deadline information • Applications for this role are intended to be accepted until July 31st 2026, but may change based on business needs. • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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