ashby - Manager, GTM Systems & Tools
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Requirements
• Our current techstack includes but is not limited to, HubSpot for CRM and email sequencing, Gong for call recording and coaching, Linkedin Sales Nav for recruitment, Accord for mutual action plans, Slab as an internal company wiki, Chilipiper for lead routing, LeadIQ for contact data, Keyplay for account data, Snowflake as our data warehouse, and Omni as our data visualization tool. It is not required that you are familiar with any or all of these specific tools, it is more important that you are familiar generally with the tech stack of a GTM team a fast growing SaaS company. • The Systems Thinker: You don't just see a single tool; you see an ecosystem. You understand how a change in a Marketing automation trigger ripples down to a Customer Success renewal health score. • The Scaling Veteran: You have experience at a fast-growing SaaS company (ideally in the $100M–$300M ARR range). You know what good looks like at scale and have seen the pitfalls one can encounter during rapid growth. • The Tools Geek: You love to geek out on the latest technology and stay up to date on the capabilities of tools in your company’s stack. • The Empathetic Leader: You enjoy coaching technical talent and can translate complex technical requirements into business outcomes for stakeholders. • The Builder: You aren't afraid to get your hands dirty. While you are a manager, you still enjoy the "craft" of building systems. • This role may not be a fit if: • You don’t like getting your hands dirty. At Ashby we believe managers should be “in the weeds”. You should be equally comfortable architecting and admining a system. • You haven’t operated at meaningful scale. We are looking for someone who can help us scale to 100M+ in ARR. Ideally your previous roles have shown you what good looks at the scale of company we aspire to become. • You aren’t exceptional at leading large scale cross-functional projects. This role must collaborate with most teams and people at Ashby. Your tools are the backbone of the GTM team’s success. In order to build and maintain tools that meet the needs of the GTM org you will need to manage large cross functional projects with organization and agility.
Responsibilities
• Own the long-term vision for Ashby’s GTM tech stack. Evaluate, procure, and implement tools that solve today's bottlenecks while preparing us for future growth. • Own and manage the core revenue technology stack, including CRM, marketing automation platforms, and analytics tools, ensuring seamless integration across systems. • Ensure data quality and consistency across our ecosystem by designing a scalable system that maintains a flow of accurate information between HubSpot CRM, Sales Engagement, CS Platforms without just adding fields but building the entire architecture for it. • Lead and mentor a small team of systems experts in setting documentation standards, testing protocols (UAT), deployment cycles while fostering high performance culture to attract and retain top talent. • Act as the primary liaison between RevOps, Finance, Data/Analytics, and Engineering teams ensuring alignment with company data integrity and financial reporting requirements. • Identify "technical debt" within our revenue stack proactively and streamline workflows to reduce friction for account executives, growth marketers, CSMs by optimizing processes like lead routing, customer onboarding, renewals using automation tools where applicable without specific tool names. • Design operational workflows such as lead routing, customer onboarding, and renewals with a focus on streamlining these processes through the use of appropriate automation to reduce manual effort in areas not explicitly mentioned but implied by context (e.g., using LeadIQ for contact data management). • Understand how changes within one part of our GTM ecosystem affect other parts, such as marketing triggers impacting customer success renewal health scores and the overall user experience without specific examples given in responsibilities but implied by context (e.g., understanding CRM to CS Platforms integration). • Have a background or strong inclination towards systems thinking with an appreciation for how interconnected components of our GTM ecosystem work together, which is essential though not explicitly stated as part of the job responsibilities but implied by context (e.g., understanding and managing technical debt across various tools). • Possess experience at a fast-growing SaaS company with an emphasis on scaling revenue operations technology stacks, which is suggested rather than explicitly stated in the description of who you are to be but implied by context (e.g., having relevant industry knowledge and hands-on experiences).
Benefits
• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. • Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅. • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval. • If you’re in the US, top-notch health insurance for you and your dependents, with all premiums covered by us. • Ashby’s success hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. We’re being deliberate about building that environment from the ground up. I hope that excites you enough to apply.
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