Technical Operations Engineer

• Customer Engagement Support: • Troubleshooting & Support: • Customization Documentation: • Network Monitoring Assistance: Monitor network performance using established tools and report issues to the senior team. Assist with basic network assessments and documentation of the customer environment. • Network Monitoring Assistance: • Documentation Maintenance: Assist with the creation, organization, and maintenance of comprehensive documentation related to deployment processes, customer configurations, and troubleshooting procedures. • Documentation Maintenance: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • +2 years of experience in a technical support, service delivery or field engineer role. • Basic familiarity with provisioning and deploying hardware within a network. • Familiarity with command-line interfaces (Linux/MacOS preferred) and basic scripting concepts (Python, Bash). • Familiarity with typical operating systems (MacOS, iOS, etc.), common software applications, and basic hardware troubleshooting. • Basic understanding of network infrastructure concepts (routers, switches, firewalls) and network monitoring tools (e.g., ability to read logs or reports). • Eager to learn, with strong problem-solving abilities and attention to detail. • Strong verbal and written communication skills and the ability to work effectively in a team environment. • Willingness to travel as required to meet customer needs (estimated 10-25%). • Details • The annual salary for this role is $125k-155k, plus benefits (including medical, dental, and vision) • This role will require up to 25% travel. • Location: Remote, US