Databento - Technical Support Engineer (L1 / Frontline Support)

• Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing. • Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials. • Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs. • Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback. • What we typically look for • Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data. • At least 2 years of experience in technical support, QA, or engineering. • Working proficiency in Python. • Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus. • Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus. • Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus. • Experience at an early-stage startup is a plus.