Nametag - Technical Customer Engineer (Product Support)

• Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments. • Debug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under real-world load. • Provide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance. • Bridge the gap between customer and engineering: reproduce issues, isolate root causes, and ensure fixes are fully validated before release. • Gather structured context and relay actionable insights to engineering for long-term fixes. • Recommend integration best practices across authentication flows, REST APIs, and IAM platforms. • Improve internal support tooling, documentation, and runbooks based on recurring patterns. • Surface common pain points and influence product priorities. • Tech You’ll Work With • You need to be comfortable in our primary languages (Go, Typescript), as well as some experience in a few of the other common platforms our customers use (Python, Ruby, that kind of thing). • REST APIs, OAuth, Webhooks (reference: getnametag.com/docs) • Authentication and identity workflows (OIDC, SSO, Token Exchanges) • Scripting or debugging tools in Python, Node.js, Bash, or similar environments • Identity platforms: Okta, Microsoft Entra, Duo, Auth0, Ping, and custom IAM stacks. • Systems: AWS, CloudFormation, Postgres, Docker, GitHub Actions, modern observability stacks • You like solving real customer problems more than sitting behind abstract tickets. • You don’t mind hopping between console logs, Slack threads, and cURL commands. • You stay calm when something is broken, and you don’t stop until it’s understood.