Temporal Technologies - Senior Professional Services Engineer - East
Requirements
• Experience delivering and operating production systems where reliability and incident response matter • Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety • Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript • Experience deploying and operating production services in cloud and or self-hosted environments • Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning • Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach • Strong debugging skills and ability to navigate ambiguity and messy real-world constraints • Ability to teach and enable other engineers, not just deliver the work directly • Experience with workflow orchestration systems, distributed task processing, or durable execution concepts • A track record of building observability programs, including dashboards, alerting strategies, and operational maturity models • Proven ability to create reusable reference architectures, templates, or internal enablement programs • Strong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements • Background in working with partners or services delivery models at scale
Responsibilities
• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams • Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning • Identify and remove early activation blockers before they become escalations • Help customers stand up and operate Temporal Server in production, including self-hosted environments • Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning • Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server • Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements • Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently • Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering • Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes
Benefits
• United StatesSalary $132,600 – $174,037 • Offers Equity • $23,400 – $30,712 Commission
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