AeroVect - Senior UX Designer
Requirements
• Design the airline and airport-facing surfaces of the AGSE Service, including operational dashboards, performance reporting, and SLA visibility tools • Establish a coherent visual and interaction language across operator-facing and customer-facing products, while respecting their different contexts and constraints • Partner with the Product, Commercial, and Operations teams to ensure customer-facing surfaces reflect the maturity and capability of the underlying service • Drive user research and discovery • Conduct direct research with airline/airport customers and internal operators at active deployments to understand workflows, pain points, and unmet needs • Establish lightweight research practices that fit the pace of an early-stage company - usability testing, contextual inquiry, and operator shadowing • Translate research findings into design decisions and product requirements that the broader team can act on • BFA, BS, or equivalent experience in Design, HCI, or a related field • 5+ years of product design experience owning complex, multi-surface products end-to-end • Demonstrated experience designing operator-facing or operations tooling - products where users spend hours in the interface and reliability is non-negotiable • A strong portfolio showing range across information-dense interfaces, real-time data, and complex workflows • Proven ability to ship 0 → 1 products in a fast-paced environment without an established design system to lean on • Experience establishing design standards, component libraries, or design systems from scratch • Exceptional craft across interaction design, visual design, and information architecture • Strong communication and stakeholder management skills, with the ability to articulate design rationale to technical and non-technical audiences • We Prefer • We Prefer • Experience designing for teleoperations, remote assistance, fleet management, or other real-time monitoring products • Background in autonomous vehicles, robotics, aviation, industrial operations, or other safety-critical domains • Experience as the first designer or early design hire at a startup • Familiarity with designing for users operating under time pressure, cognitive load, or safety-critical decision-making • Comfort working closely with front-end engineers and contributing to implementation discussions • Understanding of how to design interfaces that communicate system confidence, uncertainty, and degraded states • Familiarity with airline, airport, or large-scale fleet operations environments
Responsibilities
• Own the design vision and standards for the AGSE Service • Establish the design principles, patterns, and component library that will scale across fleet operations products and customer-facing tools • Define the standards for how AeroVect represents autonomy state, system confidence, and exceptions across all user-facing surfaces • Partner with Engineering on front-end implementation standards to ensure design intent survives the build process • Set the bar for design quality and review work across the product organization as it grows • Lead hands-on design for Fleet Operations products • Own end-to-end design for remote assistance, dispatch, and fleet monitoring tools - from discovery to high-fidelity execution • Design for high-stakes, real-time operator workflows where information density, escalation handling, and decision latency directly impact safety and reliability • Partner with the Fleet Operations Product Manager to translate operator and customer needs into intuitive, scalable interfaces
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