Natera - Training & Document Control Manager

• Experience: 5+ years of experience leading training programs, ideally for inside sales or revenue-generating teams. Familiarity with recognized sales methodologies (e.g., Sandler, The Challenger Sale, SPIN) is a major plus. • Education: Bachelor’s degree in Education, Human Resources, Business, or a related field is preferred. • Education: • Certifications (Preferred): Standout candidates will hold credentials in L&D (e.g., CPTD, APTD), process improvement (e.g., Lean Six Sigma Green/Black Belt), or healthcare compliance and billing (e.g., CPB, CPC, HIPAA). • Certifications (Preferred): • Industry Knowledge: A background in medical billing, healthcare document control, or patient experience is highly preferred. • Industry Knowledge: • Language: Bilingual (English and Spanish) is strongly preferred. • Language: • Technical Skills: Highly tech-savvy with proficiency in Learning Management Systems (LMS), generative AI tools, data analytics platforms (e.g., Snowflake, Power BI), and instructional design software (e.g., Articulate 360). • Communication: Excellent communication, writing, and leadership skills, with a strong ability to produce clear reports and training manuals. • Communication: • Self-Driven Owner: Highly independent; requires little to no hand-holding and takes complete ownership of projects and team outcomes. • Self-Driven Owner: • Tech-Forward & Analytical: Adept at leveraging modern technology, AI, and data analytics to scale training efforts and measure impact objectively. • Tech-Forward & Analytical: • Strategic Thinker: Hypothesis-driven with the ability to see the "big picture" and anticipate future organizational training needs based on data. • Strategic Thinker: • Patient-Centric: A deep passion for driving a positive patient experience through well-trained staff. • Patient-Centric: • Problem Solver: Superior problem-solving skills to measure what works, fix what doesn't, and proactively overcome roadblocks. • Problem Solver: • Detail-Oriented: Close attention to detail, especially regarding healthcare compliance and document control standards. • Detail-Oriented: • Adaptable: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Adaptable: • Prioritization: Ability to work on multiple tasks, manage time effectively, and prioritize work in a fast-paced environment. • Prioritization: • Collaborative: Exceptional ability to work cross-functionally as a team player with leaders from diverse departments. • Collaborative: • Flexible: Willingness to work extended hours as necessary to support training rollouts or critical business needs. • Flexible: • The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. • $95,000—$115,000 USD • OUR OPPORTUNITY • OUR OPPORTUNITY • Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. • The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.