G-P - Support Specialist (Time & Attendance) - 1 year fixed term contract
Requirements
• Time & Attendance Expertise: Great understanding of timesheet rules and experience handling timesheets (both manual Excel and digital systems like Zoho) end-to-end. • Time & Attendance Expertise: • Fast Learner & Adaptable: Ability to quickly digest intricate regulatory, HR, or financial processes across different global regions without getting overwhelmed by ambiguity. • Fast Learner & Adaptable: • Execution & Prioritization: Proven ability to manage high volumes of data, prioritize tasks effectively, and execute with a high degree of accuracy. • Execution & Prioritization: • Process Design: Track record in process mapping, workflow optimization, and writing clear, execution-ready documentation. • Process Design: • Communication: Strong written and verbal communication skills to effectively remind, guide, and follow up with customers, professionals, and managers. • Communication: • Core Competencies • Detail Orientation: Detail-oriented with a proven ability to manage high-volume data within tight timelines. • Detail Orientation: • Continuous Learning & Adaptability: Fast learner capable of digesting complex regulatory, HR, or financial rules across multiple regions without ambiguity. • Continuous Learning & Adaptability: • Stakeholder Management & Clarity: Exceptional written and verbal communication skills to guide clients and professionals through complex HR and timekeeping requirements. • Stakeholder Management & Clarity: • Our ranges are established using objective market benchmarking data for this level of work. Final placement within the range is determined by gender-neutral criteria, including the candidate's relevant skills, experience, and specific qualifications for the role. • Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows: • Sales Roles: This position is eligible for a commission structure in addition to base salary. • Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.
Responsibilities
• Data Verification & Consolidation: Process, validate, and reconcile manual Excel and digital (e.g., Zoho) timesheets across different countries globally. Verify hours worked, overtime, and leave records against shift schedules. Deliver high-quality timekeeping and leave management services to all stakeholders by consistently meeting Service Level Agreements (SLAs) and accurately validating unpaid leaves for payroll processing. • Data Verification & Consolidation • Payroll & Billing Support: Monitor critical payroll cut-offs and enter verified hours into the system to prepare data for accurate payroll processing and invoicing. • Payroll & Billing Support • Communication & Resolution: Handle mass communication to professionals and customers, including monthly timesheet submission reminders, approval reminders, special holiday announcements, etc. Proactively follow up with professionals and customer managers to resolve missing entries, unapproved overtime, and timekeeping discrepancies. • SOP & Workflow: Maintain and update tracking systems, Standard Operating Procedures (SOPs), and Local Work Instructions (LWIs). Map regional workflows to eliminate operational bottlenecks. Identify improvement opportunities and review existing work processes to enhance operational efficiency and professional/customer experience. Document regional process variations and recommend opportunities for standardization and automation. • SOP & Workflow: • Audit Readiness & Compliance: Manage organized digital repositories and maintain compliant timesheet records to meet regional regulatory standards (such as EU labor laws, US FLSA, and Australia's Fair Work Act 2009). Escalate high-complexity compliance cases to In-Country Leads, Managers, or Regional Senior HR Managers. • Audit Readiness & Compliance: • Project Support: Partner and collaborate closely with the project teams on system/automation enhancement initiatives for the timekeeping process. Support process mapping, UAT, and implementation of approved enhancements, as required. • Project Support: • Additional duties: Perform other job-related duties, projects, and ad hoc tasks as assigned by management or designated supervisors.
Benefits
• G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more. • Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information:G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job. • United States: California or Philadelphia • Pennsylvania, • G-P. Global Made Possible.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT