Veza Technologies, Inc. - Customer Success Architect (Identity Lifecycle Management)
Requirements
• Education: • BA/BS degree or equivalent experience required • 5+ years of professional experience in customer success or consulting, working with technical enterprise customers and exposure to Lifecycle Management • Proven ability to manage customer Lifecycle Management Deployments in a customer-facing capacity. • Experience with information security background and supporting CISOs as your primary customer sponsor • Experience working with at least one major cloud service provider (AWS, GCP, Azure) • Strong understanding of Identity & Access Management • Knowledge of Cloud and On-prem architectures • Others: • Experience with data platforms such as Snowflake, RDS, Redshift, etc. • Familiarity with Enterprise SaaS platforms like Salesforce, Microsoft 365, Github, Box, ServiceNow • Experience with Identity Providers (Okta, AzureAD, Google, Active Directory, etc.) • Knowledge of Python or other languages • The compensation for this role depends on several factors such as the candidate's skills, qualifications, experience, and work location. For candidates offered a position at the posted job level, the provided range is the expected base salary. This does not include any additional variable compensation, such as commission.
Responsibilities
• Own the customer relationship through all stages of the customer lifecycle (kickoff and deployment through growth) • Capture customer feedback and work directly with Veza’s product team to ensure the voice of the customer is being incorporated into Veza’s product roadmap • Act as an SME on Veza’s Lifecycle Management product ensuring alignment to industry best practices including developing standardized workflows and playbooks for each Lifecycle Management Deployment phase to ensure consistency and scalability. • Partner with product, sales, and support teams to align JML processes with broader company goals.
Benefits
• $150,000 - $200,000 USD • Our Culture • We’re driven to build a strong company culture and are looking for individuals with solid alignment with the following: • Ownership Mindset • Act with Integrity • Guardians of our Customers • Opinionated Humility • Build Trust, Earn Trust • At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.
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