• 3+ years of technical customer support experience.
• Experience working at a technical support center assisting a variety of customers.
• Ability to cover NAM EST or CST time zones
• Participate in after hours on-call rotation
• Strong understanding of fundamentals in Networking, Cloud or Security
• Strong written and interpersonal communications skills
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
• Experience supporting a multi-vendor network (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, AWS, GCP etc.)
• Proven ability to work cross-functionally within a team-oriented environment.
• Highly Desired:
• Highly Desired:
• B.S. Computer Science or equivalent educational experience.
• Linux fundamentals
• Cloud networking (AWS, Azure, GCP)