Akuity - Technical Support Engineer, NA West
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Requirements
• 2+ years of experience in a customer-facing support role. • Experience configuring and troubleshooting Kubernetes infrastructure. • Hands-on experience with Argo CD in a professional setting • Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts. • A passion for working directly with users and the ability to communicate context clearly and thoughtfully. • Enthusiasm for being a primary point of contact for both open-source and enterprise customers. • A proactive, strategic mindset, anticipating issues and designing scalable solutions. • Strong systems thinking skills and the drive to identify root causes. • Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts). • Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE).
Responsibilities
• Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone. • Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings. • Troubleshoot, diagnose, and resolve customer issues promptly and accurately. • Recognize common support patterns and escalate issues to engineering when appropriate. • Help build and iterate on our support playbook, processes, and systems. • Contribute to improving Akuity’s documentation to enhance the customer experience. • What We Look For • What We Look For
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