Client Implementation Specialist
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Requirements
• This role is for a remote team member based in either CST, MST, or PST timezones only. Candidates outside of these timezones will not be considered for this position • Must be based within 45 minutes of a major airport • Bachelor’s Degree (or equivalent experience) • Experience training and presenting both in a group setting and 1 on 1 • A strong communicator, both verbal and written, as this role requires communication with and often between the client, non-technical end users, and internal teams • Technical enough to help a non-technical person troubleshoot issues with consumer electronics and software programs • Self-starter who is comfortable working autonomously and running their own projects from start to finish • Relentlessly resourceful, always thinking outside the box to solve complex problems • Enough patience and follow-through to root cause of issues • Expectation to travel up to 15 days per month; travel will be across the continental US • Experience managing multiple projects with varying timelines at once • Prior customer support experience in a tech environment • Experience in the Healthcare and/or HealthTech fields
Responsibilities
• Providing on-the-ground training and support as we work to systematize our product delivery process. • Onboarding new clients including organization, project management, execution of the final deployment of technology, culminating in a "go-live event." • Ensuring successful launches at each community by leading staff and management training both onsite and remotely. • Building relationships with key stakeholders at each client's senior living community to identify engaged users who will become Sage advocates. • Preparing each community for implementation, including distributing system devices throughout the community or overseeing distribution.
Benefits
• Our headquarters are located near New York City's Union Square. We believe in cross team collaboration. We think good ideas can come from anyone, and we've designed our processes to encourage participation from all. While we take our mission seriously, we don't take ourselves too seriously. We like to host off-sites, outings, and team meals where we can connect as people, not just as colleagues. We offer office lunches several days a week and a fully stocked snack bar. • Our benefits package for employees includes competitive base compensation along with stock options. The expected annual salary for this role is between $90,000 and $110,000, depending upon the job level, which will depend on your level of expertise, your experience, and your qualifications. We feel that you should be paid well for your contributions to our mission, and that you should stand to gain as we grow and succeed. We also provide fully-paid health insurance coverage for all of our employees. • EEO Statement