amplify - Associate System Application Administrator
Requirements
• Associate’s Degree in a relevant Information Technology (IT) field or 2 years of related job experience managing internal applications such as enterprise applications, productivity platforms, or any related systems. • Basic experience in written and oral communication with various levels of stakeholders. • Basic understanding of system administration and SaaS application support. • Effective at working with a mix of in-person, remote, and offshore team members. • Basic experience with troubleshooting, maintaining, and supporting applications. • Experience using AI platforms such as Claude, Gemini, ChatGPT, or Anthology. • 3 years of experience supporting SaaS platforms. • Basic experience with communication and facilitation of change management practices. • Familiarity with Agile methodologies and best practices. • Ability to learn and adapt to new technologies and methodologies in a dynamic environment. • Basic experience with collaborating across several lines of business to achieve long-term organizational goals. • Experience supporting AI platforms such as Claude, Gemini, ChatGPT, or Anthology.
Responsibilities
• Work closely with other System Application administrators and IT professionals to help support system application initiatives. • Manage the day-to-day administration of assigned business applications, including user management, security, configuration, and permissions. • Exhibit great customer service and problem-solving skills to troubleshoot support tickets quickly and efficiently, ensuring a good user experience. • Develop and maintain positive working relationships with software providers and third-party vendors. • Serve as a technical lead for AI-related initiatives by supporting rollout planning, hands-on training, documentation, usage guidelines, best practices, and sustained adoption with an emphasis on data integrity and reliable outputs. • Partner with other System Application Administrators and IT professionals to assist with and facilitate change management tasks related to application updates, releases, improvements, bug fixes, and patches. • Maintain and help develop policy, process, and technical procedure documentation to promote security and integrity. • Ability to contribute effectively within a dynamically evolving, fluid environment. • Provide training and mentoring to end users on application usage, enablement, and best practices.
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