Cloudbeds - Onboarding Project Manager

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management • Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations • Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle • Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps • Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction • Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams • Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success • What Sets You Up for Success: • Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken • Minimum 4 years of experience in hotel operations or hotel management • At least 1 year of project management experience within a SaaS or customer-facing environment • Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization • Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment • Strong communication, relationship management, and customer-facing presentation skills • Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs • At least 1 year of project management experience within a hospitality SaaS environment • Previous experience with customer implementation & onboarding at a hospitality SAAS company • Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools • What to Expect - Your Journey with Us • Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. • Learn more online at cloudbeds.com • Company Awards to Check Out! • Best All-In-One Hotel Management System | HotelTechAwards (2025) • Overall 10 Best Places to Work | HotelTechAwards (2025) • Most Loved Workplace® Certified (2024) • Top 10 People’s Choice(2024) • Deloitte Technology Fast 500 (2024)