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ROLLER - Customer Onboarding Manager (French-speaking)

London, United Kingdom2d ago

In Office Mid EMEA Payments Software Onboarding Specialist Customer Onboarding

Requirements

• Must be a C1 fluent French speaker. • Experience in the leisure and attractions industry is a plus. • leisure and attractions • You’re tech-savvy and quick to learn new systems. • tech-savvy • Your time and resource management skills, combined with a sharp attention to detail, set you up for success. • You’re genuine, grounded, and value authentic interactions. • You’re self-motivated and thrive in an autonomous work environment. • self-motivated • You know how to take ownership, manage multiple projects simultaneously, and effectively prioritise day-to-day tasks. • You’re comfortable in fast-paced, evolving environments and adapt quickly to change. • You bring a process-driven mindset with a focus on efficiency, scalability, and continuous improvement. • process-driven mindset

Responsibilities

• Own the successful onboarding of new customers across EMEA, with a focus on France • Utilise strong project management skills to ensure implementation projects are completed on time and to a high standard • Become an expert in our product and apply a hands-on approach to platform configuration and implementation • Gather requirements and configure customer accounts to meet their needs • Consult with customers on how best to use our platform for their business • Develop strong customer relationships that promote retention and loyalty • Work cross-functionally to ensure our customers have an incredible experience • Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers • You have at least 3 years of experience in onboarding or project management, ideally within a SaaS or technology-driven environment.

Benefits

• Attractive compensation package and benefits. • You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews. • Work with a driven, fun, and switched-on team that likes to raise the bar in all we do. • Individual learning and development budget plus genuine career growth opportunities as we continue to expand!