constructor - Product Manager: Customer Onboarding Experience
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Requirements
• 3+ years of product management experience shipping developer-facing or integration-heavy products — such as SDKs, APIs, web tracking/instrumentation, data pipelines, or developer tooling. • Demonstrated ability to reduce time-to-value or integration complexity in a B2B SaaS environment — with concrete, measurable outcomes. • Technical fluency sufficient to reason credibly about event flows, browser/web constraints, attribution, versioning, breaking changes, and rollout risk — without needing to be an engineer. • Track record of strong cross-functional collaboration: aligning Engineering, Customer Success, Solutions, and other Product teams on priorities and support boundaries. • Comfort defining metrics and making decisions with imperfect data; experience building and reporting product health dashboards. • Strong written communication — clear specs, integration guides, capability docs, and stakeholder updates.
Responsibilities
• Define and drive a roadmap that measurably reduces integration time, defects, and escalations. • Improve integration correctness for key tracking flows (search → PDP → conversion, sponsored click tracking, etc.) by reducing common failure modes and adding robust validation and diagnostics. • Build and evolve validation and debugging tooling that empowers customers, Solutions Engineers, and Customer Success to self-serve faster. • Define clear support and capability boundaries to reduce high-visibility escalations and improve customer predictability. • Partner with Engineering, Solutions/CS, and other Product teams to sequence work, de-risk launches, and ensure new capabilities ship integration-ready. • Define and report a CDX+CDI KPI stack (time-to-first-value, adoption, defect rate, escalation volume, doc findability) and drive continuous improvement.
Benefits
• 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year • 💰 A competitive compensation package including stock options • 🌎 Fully remote team - choose where you live • 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office • 💻 Apple laptops provided for new employees • 🧑🎓 Training and development budget for every employee, refreshed each year • 👪 Maternity & Paternity leave for qualified employees • 🧠 Work with smart people who will help you grow and make a meaningful impact • 🏥 Company sponsored US health coverage (100% paid for employee) • DIVERSITY, EQUITY, AND INCLUSION AT CONSTRUCTOR
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