teya - Product Manager - Customer Onboarding

• On a regular day, you'll: • Own the end-to-end onboarding journey within the Sales Platform, from offer acceptance through to an activated, transacting member, as the directly responsible individual. • Drive first-pass approval rate by stripping out document friction and rework, and cutting the manual escalation load that currently props the flow up. • Own the roadmap and the data, finding where the funnel leaks, building the business case, prioritising, and reporting on what moved. • Use AI as a core part of your workflow, building and using reusable skills and automations to find drop-off, draft requirements, and move faster across the job. • Years of experience matter less than what you've shipped. That said, most people ready for this role have roughly 3–5 years in product, ideally on an onboarding, activation or other conversion-sensitive flow. • You’ve built funnel dashboards in product analytics tools like Amplitude, defining event taxonomy and posing specific questions to be answered with data. • You've owned a funnel and moved a metric, and you can talk through what worked, what didn't, and what you'd do differently. • You're comfortable in the data. You can pull your own numbers (SQL or a self-serve tool) and turn them into where-to-focus decisions. • You can work across Risk, Engineering, Design and Sales without hand-holding, and you're at home with ambiguity and a lot of stakeholders. • Experience in payments, fintech, or another regulated environment (KYC, identity, compliance) is the strongest signal, but not a hard requirement. • You're genuinely capable and curious about AI tooling. You've used Claude, ChatGPT or similar in your work, and you're excited to build agentic workflows that raise the quality and speed of what you ship. • You like simple over clever, you can strip a messy requirement back to first principles, and you'd rather ship and iterate than wait for perfect. • You're commercially literate. You can connect a lift in activation to revenue, and you know why it matters. • You're happy working onsite from our London or Porto office. • WHAT MAKES THIS ROLE DIFFERENT • It's B2B to SMB. You're building for small business owners, where every step you remove from onboarding is a real business getting paid sooner. • It's multi-market. UK, Iceland, Portugal, Spain, Italy, Czechia, Slovakia, Hungary, Croatia, with more expansion this year. • The stack is modern and powered by AI. Glean, Claude, and other AI tools flow into our workflows, unencumbered by legacy systems. You'll be armed with the tools and training to work at the cutting edge of what's possible.