Airship - Campaign Services Specialist
Requirements
• Experience executing digital marketing campaigns for a global brand and/or with a SaaS marketing company • Strong communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical customers and internal stakeholders • Collaborative mindset, with the ability to work both within a team and independently • Strong project and time management skills, with the ability to balance multiple customers and projects at the same time • An AI-forward mindset, with the ability to leverage modern AI tools to enhance operational efficiency and confidently articulate data-driven platform features to customers • We'd Be Delighted If You Also Have • Ability to read and write HTML to customise messages beyond standard platform functionality • Familiarity with CSS and JavaScript • Comfort with mobile platforms including iOS, Android, SMS, Mobile Wallet, Email and Web • Experience with one or more marketing technology solutions (e.g., Salesforce, Oracle Responsys, Adobe) • Experience with one or more business intelligence tools (e.g., Looker, Tableau or similar). • Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. • Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. • This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager. • fully remote • up to 10%
Responsibilities
• Execute campaign messages and customer journeys from start to finish, ensuring quality and on-time delivery • Manage the end-to-end campaign process, including briefing, segmentation, A/B testing and customer approval • Build and use campaign and channel performance reports within Airship's platform to deliver actionable insights and recommendations to customers • Partner with Strategic Consultants and Customer Experience teams to increase customer platform adoption and improve time to value • Provide training and re-training to customers as needed • Document user feedback and share it with Product and other internal teams • Stay current on Airship feature, channel and functionality releases to inform campaign strategy and customer recommendations • Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands. Responsibilities may be amended at any time at the sole discretion of the Employer.
Benefits
• Starting pay may vary based on factors such as relevant skills, work experience, market demands, and location. All offers include stock options so employees have the opportunity to benefit from Airship’s success. • Medical insurance options for you and your dependents • Flexible time off, paid holidays, paid parental leave, and paid volunteer time off • Support for your overall wellbeing with employer-subsidized mental health and employee wellness programs • A digital-first work environment and a monthly stipend to support remote work • Mentorship and growth opportunities to build skills and accelerate professional development • Candidates outside of the U.S. can view Airship's Privacy Statement here. • *Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”. • Please Note: • Hiring Commitment • Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable. • By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.
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