First Due - Platform Site Reliability Engineer
Requirements
• 5+ years of experience in Site Reliability Engineering, DevOps, Cloud Infrastructure, Platform Engineering, or a related role. • Strong experience managing and supporting production cloud environments. • Experience building and maintaining CI/CD pipelines and deployment automation. • Strong understanding of infrastructure-as-code principles and tooling. • Experience troubleshooting production systems and resolving complex operational issues. • Knowledge of networking, security, scalability, and high-availability architectures. • Strong scripting or automation experience using languages such as Python, Bash, PowerShell, or similar. • Experience working closely with software engineering teams throughout the software development lifecycle. • Strong analytical, problem-solving, and communication skills. • Ability to balance operational stability with delivery speed and business priorities. • Experience supporting high-growth SaaS platforms. • Experience with AWS, Azure, or Google Cloud Platform. • Experience with Kubernetes, Docker, and containerized environments. • Experience with Terraform, Pulumi, CloudFormation, or other infrastructure-as-code tools. • Experience with GitHub Actions, GitLab CI/CD, Jenkins, CircleCI, or similar automation platforms. • Experience with observability platforms such as Datadog, New Relic, Grafana, Prometheus, Splunk, or similar tools. • Experience with Database Operations, Database Scacling, Query Optimization, and BCDR • Experience with implementing Zero-downtime deployments • Familiarity with security frameworks, compliance requirements, and operational governance practices. • Experience building highly available, mission-critical applications and services. • Experience supporting distributed and remote engineering organizations.
Responsibilities
• Infrastructure & Platform Engineering • Design, implement, and maintain scalable, secure, and highly available cloud infrastructure. • Build and manage infrastructure-as-code solutions to support repeatable and reliable deployments. • Continuously improve platform reliability, resiliency, scalability, and performance. • Partner with engineering teams to ensure services are designed and operated with reliability and observability in mind. • Support disaster recovery, backup, and business continuity initiatives. • DevOps & Automation • DevOps & Automation • Design, implement, and maintain CI/CD pipelines to enable efficient and reliable software delivery. • Automate manual operational tasks and improve deployment processes across environments. • Partner with engineering teams to streamline development workflows and reduce operational overhead. • Improve release management practices and deployment strategies. • Champion DevOps best practices across the organization. • Reliability & Operations • Monitor production systems and proactively identify opportunities to improve availability and performance. • Participate in incident response, troubleshooting, root cause analysis, and post-incident reviews. • Develop and maintain monitoring, alerting, logging, and observability solutions. • Help define and monitor service-level objectives (SLOs), service-level indicators (SLIs), and reliability metrics. • Support on-call rotations and assist with critical production incidents when necessary. • Security & Compliance • Partner with Security and Engineering teams to implement and maintain secure infrastructure practices. • Support vulnerability remediation, patch management, access controls, and security monitoring. • Assist with compliance initiatives and infrastructure controls. • Ensure systems adhere to security, privacy, and operational best practices. • Collaboration & Continuous Improvement • Work closely with Engineering, Product, QA, and Security teams to support platform initiatives. • Document infrastructure, operational processes, and technical standards. • Identify opportunities to improve reliability, efficiency, developer experience, and operational excellence. • Contribute to technical discussions, architectural reviews, and long-term platform strategy.
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