Zocdoc - Senior Site Reliability Engineer

• Designing, building, and operating observability for distributed services and integrations, including metrics, logs, traces, dashboards, alerts, service-level indicators, and service-level objectives • Improving end-to-end visibility across critical patient and provider workflows, including identifying gaps in instrumentation and making dependency health and integration failures easier to understand • Creating reliable, repeatable tooling and infrastructure through infrastructure as code, automation, CI/CD, and self-service patterns • Partnering with product engineering teams on reliability, scaling, performance, capacity, and failure-mode analysis for services and integrations • Helping teams establish actionable alerts and operational ownership so that on-call signals are timely, meaningful, and connected to a clear response path • Participating in the on-call rotation and incident response process, including serving as an incident commander when appropriate and driving follow-up work through completion • Analyzing and tuning systems, code, cloud resources, and networking for resilience, performance, and efficient operation • Strengthening deployment and change-management practices so teams can release frequently with appropriate safeguards, rollback paths, and feedback loops • Contributing to platform standards and reusable patterns for containerized workloads, service communication, secrets, routing, and production readiness • You’ll be successful in this role if you have… • 5+ years of experience supporting consumer-facing web applications, APIs, or distributed production environments in a Site Reliability Engineering, Production Engineering, Platform Engineering, or closely related role • 2+ years of on-call experience in a 24/7 cloud-based production environment, with a track record of participating in incident response and delivering durable remediation • Deep experience operating systems with many integrations, services, dependencies, or external APIs, and a practical understanding of how those relationships affect reliability • Demonstrated experience building or improving observability practices, including metrics, structured logging, distributed tracing, dashboards, alerting, SLIs, SLOs, and error budgets • 2+ years of experience managing and supporting modern cloud infrastructure, preferably AWS, along with technologies such as Docker, Kubernetes, or similar container platforms • Proficiency in Python, Go, Ruby, Java, or a comparable language, and the ability to read and troubleshoot application code • Experience with infrastructure as code and automated delivery practices, such as Terraform, OpenTofu, CloudFormation, GitHub Actions, GitOps, or equivalent tools • Experience with edge and service networking technologies such as load balancers, reverse proxies, ingress controllers, web application firewalls, routing, rate limiting, or circuit breaking • A deep understanding of protocols and foundational networking concepts such as TCP/IP, HTTP/HTTPS, TLS, DNS, and NTP • Strong written and verbal communication skills, with the ability to explain operational risk, incident findings, and technical tradeoffs to both engineers and partners • Experience working with sensitive data, privacy or compliance requirements, or regulated production environments is a plus, but not required.