Sr. Salesforce Consultant, Service Cloud Voice

NeuraFlash, Part of AccentureRemote - USA$94k – $266k5d ago

Remote Senior NA Management Consultant Voice of Customer Manager Customer Training Release Management Governance Documentation Salesforce

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Requirements

4+ years project experience in a hands-on position
4+ years of experience with Salesforce in a development or configuration capacity
Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
Solid Understanding of Salesforce Platform and its architecture
Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architectur

Responsibilities

Facilitate business process reviews to identify customer requirements and processes.
Create visual diagrams illustrating customer business processes.
Create user stories based on customer requirements.
Configure Salesforce Service Cloud Voice solutions.
Develop technical requirements and specifications for customers and the technical delivery team.
Learn and drive best practice contact center design into each aspect of solution delivery.
Effectively manage aspects of projects and customer communications.
Deliver customer end user training and documentation.
Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows).
Partner with our Artific01ficial Intelligence team to create innovative Salesforce solutions for customers.
Acquire new technical expertise and understanding of latest Salesforce features and major launches.
Understanding of Contact Center routing strategies in Salesforce and Amazon Connect.

Benefits

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
$94,400 - $266,300 USD
$87,400 - $213,000 USD
$94,400 - $230,000 USD
District of Columbia Annual Salary Range
$100,500 - $245,000 USD
$87,400 - $230,000 USD
$94,400 - $245,000 USD
New York / New Jersey Annual Salary Range
$87,400 - $266,300 USD
Compensation at NeuraFlash, Part of Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, NeuraFlash, Part of Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
What’s it like to be a part of NeuraFlash, Part of Accenture?
Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.