Principal Engineer, Center of Excellence
In OfficePrincipalNAPrincipal EngineerTeam LeadershipCustomer TrainingTraining DevelopmentPerformance Management
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Requirements
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
- 8+ years of support and networking experience as an SME specializing primarily in SD-WAN and Cloud Connector Technologies
- Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
- Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
- Experience advising leadership at the Director level and above on technical strategy and voice of the customer
- Experience developing new processes, tools, or product features to improve troubleshooting efficiency
- Bachelor's degree in computer science, computer engineering, or equivalent advanced industry experience/certifications
- Industry certification at the professional and expert level
- Experience with the NPI (New Product Introduction) process and beta efforts
- Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
- The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
- $147,000—$210,000 USD
- At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
- Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
- Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
- By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Responsibilities
- Own the technical leadership to enable the customer teams across GCS
- Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
- Deliver technical training and/or train SMEs to lead training sessions
- Set strategy and direction for reflecting customer voice and product use cases back into the product teams
- Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency
Benefits
- $147,000—$210,000 USD
- At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
- Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
- By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
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