composio - Technical Support Engineer

Remote - PT (Pacific)3mo ago

Remote NA Artificial Intelligence Developer Tools Technical Support Engineer Full Stack Engineer Prospecting Full Stack TypeScript Python Ruby

Requirements

• if you are very good, nothing is a must per-se • core technical support or developer support • you have done deeply technical support at a dev tools, infra, or api company • you ship code that goes to production, not just internal tickets • you can read a stack trace, a curl request, and a log line and triangulate the bug • customer facing • you can run a live debugging call with a senior engineer on the other side and keep their trust • comfortable doing a mix of support, sales adjacent conversations, and customer success outreach • you have built with the language models • you use llms to accelerate triage, repro, and writing fixes • typist, you can write docs well and explain complex ideas clearly • human, you build trust and admit what you don't know • timezone, you are based in North America in PST or EST hours • background as a backend or full stack engineer who pivoted into customer facing work, or vice versa • contributions to a major open source project • you have started companies or built large side projects

Responsibilities

• own the customer support queue end to end. triage, reproduce, fix, ship, close. • write code daily. typescript and python. small fixes, integration tweaks, sdk patches, whatever the ticket needs. • run the bridge between customers and engineering. file the right github issue, advocate for the right priority, and don't escalate things you can fix yourself. • jump into pre sales conversations when a prospect hits a technical wall. unblock them in real time, then feed the friction back into product. • write public docs and troubleshooting guides for the issues you keep seeing. every recurring ticket should turn into a doc that prevents the next one. • own customer health for the accounts you support. if a customer goes quiet after a bad bug, you reach out. • dogfood Composio to automate ticket triage, customer comms, and your own runbooks. (the product is very good, this is easier than you think.)