Rapid Micro Biosystems - Senior Global Order Processing Specialist

• Serve as the business process owner for global order management, ensuring accuracy, efficiency, and alignment with customer and business needs. • Develop, maintain, and enhance Standard Operating Procedures (SOPs) for order processing and related controls. • Drive continuous improvement initiatives, identifying opportunities to streamline workflows, automate tasks, and enhance data quality. • Collaborate with IT and cross-functional stakeholders to design, test, and implement improvements to ERP and CRM order management modules, as needed • Lead or contribute to process-improvement initiatives whether within order management or in related business areas, applying expertise to optimize efficiency and quality • Perform other duties as assigned to support global order management objectives. • Act as the primary point of contact for all customer orders. Work with customers, Sales, Finance, and Supply Chain to resolve complex or escalated order issues quickly and professionally. • Review customer contractual terms for compliance with corporate standard terms and facilitate resolution of discrepancies. • Lead the management of customer and partner information requests, ensuring timely and accurate communication. • Manage customer consumables complaints, as needed. • Ensure all order transactions comply with company policies, regulatory requirements, and audit standards. • Monitor, analyze, and report open orders and other key reports and metrics as required. Recommend actions to address any gaps. • Bachelor’s degree or equivalent experience in Business, Operations, Supply Chain, or related discipline. • 8–10+ years of experience in order management or customer service operations, preferably in the life sciences or high-tech equipment sector. • Deep knowledge of ERP and CRM order modules; experience with process automation or system enhancements is strongly preferred. • Proven capability to handle time-critical or escalated issues with professionalism and poise • Strong analytical, organizational, and problem-solving skills with a continuous improvement mindset. • Demonstrated ability to work collaboratively across departments and regions to solve complex operational challenges. • Excellent written and verbal communication skills; comfortable engaging with senior stakeholders and external partners. • Flexible, adaptable, and able to manage competing priorities in a fast-paced, global environment.