Miro Careers - Technical Account Manager
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Requirements
• 5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS • Hands-on experience with AI tools, prompt engineering, or automation workflows (highly preferred) • Strong technical fluency with APIs, integrations, and enterprise IT ecosystems • Proven ability to lead workflow transformation, platform adoption, and change management at scale • Experience using analytics and data to drive decision-making and customer outcomes • Ability to facilitate executive-level discussions and cross-functional workshops with credibility • Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment • Native-level Japanese and business-level English proficiency required • Experience in the Japanese enterprise market is highly advantageous • Strategic Customer Success Manager • Professional Services Lead • Solutions Architect • Ready to go beyond?
Responsibilities
• Workflow Optimization: • Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle, leveraging Miro’s AI capabilities • Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities • Recommend integration strategies that drive alignment, efficiency, and business impact • Technology Optimization: • Support customers in integrating Miro with their ecosystem using APIs, integrations, and other technical capabilities • Monitor platform health, engagement, and usage patterns to proactively identify opportunities for deeper adoption • Help reduce tool fragmentation and enable teams to work more effectively within Miro • Change Management & Scaling: • Equip internal champions with strategies to scale adoption across teams, regions, and departments • Support Centers of Excellence (CoEs) in establishing governance, best practices, and scalable deployment models • Lead organizational change initiatives to position Miro as a strategic platform for innovation • Strategic Alignment & Continuous Improvement: • Partner with Customer Success Managers to deliver impactful Quarterly Business Reviews (QBRs), translating platform data into actionable insights and measurable ROI • Act as a strategic technical partner, anticipating customer needs and shaping long-term success plans • Provide data-driven recommendations to continuously improve adoption, engagement, and business outcomes
Benefits
• We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. • Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. • We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
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