360learning - Solution Deployment Manager
Responsibilities
• Become a Trello expert through our onboarding process • Understand our product offering through training • Master our platform and be able to support clients on basic requests • Be able to pitch the value of the 360Learning platform • Own a portfolio of 20 existing clients • Start to onboard your own new clients • Successfully implement integrations (SSO, third-party tools) & troubleshooting • Develop repeatable and scalable processes to improve project quality and delivery • Onboard another Solution Deployment Manager • Contribute to our knowledge base to share best practices and lessons learned • Work with our partner ecosystem to strengthen the services proposed to our clients • ## The Skill Set • Minimum 5 years professional consulting experience, preferably in a customer facing role (Technical Account Manager, Implementation Consultant or Pre-sales Consultant) • Previous deployment experience of SaaS products, ideally HR relatedUnderstanding and experience working with APIs, SSO configuration & troubleshooting • Solution-oriented and client-first mindset in everything you do • Ability to adapt to your audience. Flexibility in tackling a conversation with highly technical stakeholders, and the ability to reduce complexity to more common terms for less technical stakeholders • Organized, able to manage priorities across multiple customer implementations • Bachelor's degree or equivalent • Bonus skills include: Basic programming scripting skills & Data fluency and management capabilities • Strong presentation skills especially to executive sponsors • Expected to be available for client and larger team meetings (ex: Revenue Kick-Off, etc.) for up to 5% travel time annually • Enthusiasm for our culture explained here: http://bit.ly/Convexity_360L
Benefits
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈 • Benefits/Perks: Comprehensive medical, vision, and dental insurance 🏥 RRSP matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚 • Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 holidays following the Ontario calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠 • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆 • ## Interview Process • Phone Screen with our Talent Acquisition Manager • Discovery Interview with the Hiring Coach (Director of Professional Services) • Team Intro & Case Study with the Hiring Coach and 1 PS Team Member • Culture Interview with the Chief Customer Officer • References & Offer! • ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
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