azul - Senior Technical Account Manager
Requirements
• 12+ years in senior technical roles such as software engineering, SRE, performance engineering, or cloud/platform engineering. • 8+ years in customer-facing technical roles (TAM, solutions architect, consulting engineer, or SRE with direct customer engagement). • Strong working knowledge of Java programming and JVM internals — garbage collection, JIT compilation, class loading, threading, and memory model. • Demonstrated experience tuning and troubleshooting enterprise-scale Java applications in production. • Demonstrated ability to perform root cause analysis and apply structured problem-solving techniques. • Strong Linux fundamentals, including shell scripting and performance troubleshooting on Linux systems. • Hands-on experience with distributed systems, public cloud platforms (AWS, GCP, and/or Azure), and containerization (Kubernetes, Docker). • Excellent written and verbal communication skills, with the ability to translate complex technical concepts for audiences ranging from individual engineers to senior executives. • Based in North America and able to travel occasionally to customer sites (typically 10–20%). • Deep specialization in JVM performance tuning, GC behavior analysis, and low-latency Java applications. • Experience with observability and monitoring stacks (Prometheus, Grafana, Datadog, New Relic, Dynatrace, JFR, or similar APM tools). • Familiarity with microservices architectures and modern cloud-native Java deployment patterns. • Cloud platform certification (AWS, Azure, GCP) or SRE-related certifications. • Contributions to open-source Java projects or active participation in the broader Java technical community. • Experience using Jira and Confluence to raise bugs and maintain documentation. • Prior experience with Azul Prime, OpenJDK, HotSpot, or other commercial Java runtimes.
Responsibilities
• Strategic Account Ownership • Own a portfolio of named strategic customers (typically $500K+ ACV), with flexibility to engage additional high-value Azul Prime customers as opportunities arise. • Build and maintain deep, long-term relationships with technical stakeholders — SREs, Java developers, platform engineers, and architects. • Partner closely with Sales, Customer Success, and Support on joint account planning, renewals, and expansion opportunities. • Technical Leadership • Serve as the primary technical advisor for Azul Prime across your accounts. • Lead troubleshooting, root cause analysis, and performance tuning engagements for JVM-based applications running at enterprise scale. • Provide architectural guidance on reliability, scalability, latency, throughput, and cloud cost optimization. • Work with customers to identify and qualify candidate applications for Azul Prime, then partner with them through successful production deployment. • Product & Engineering Partnership • Collaborate with Azul’s runtime, compiler, GC, and tooling engineering teams to resolve complex technical issues. • Channel structured, actionable customer feedback into Azul’s product and engineering organizations to help shape the roadmap. • Act as a senior point of technical escalation for high-severity issues within your accounts. • Enablement & Knowledge Sharing • Design and deliver customer-facing workshops, training sessions, and technical business reviews. • Create and maintain high-quality technical documentation, runbooks, and reusable customer-facing assets for Azul Prime. • Share knowledge internally, mentoring peers across the TAM, Sales Engineering, and Support organizations. • Keep internal systems current with account activity, engagement notes, and customer outcomes.
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