delinea - Senior Technical Account Manager
Requirements
• 6+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer • Understanding of applications, infrastructure and processes used in large organizations that are typically integrated with Privilege Access Management solutions • Previous experience with Delinea or with other Privilege Access Service solutions such as CyberArk, BeyondTrust, etc. is a big plus • Experience leading large, transformational technology projects that cross typical enterprise silos • Experience addressing significant technical challenges with minimal supervision or guidance.
Responsibilities
• Serve as a technical subject matter expert for Delinea’s Privilege Access services and product offerings • Be the customer trusted advisor to ensure engagement and success with the Delinea solution deployment, expedite resolutions to obstacles, and help them derive the most out of their Delinea investment. • Regularly monitor customer health, and communicate results with regional sales team, support, and renewals team • Deliver remote services to new and existing customers including software configuration, onboarding, and training • Engage with customers to quickly resolve high priority issues impacting their service delivery • Track new bugs, new product releases, and security vulnerabilities and proactively notify customer of any changes that may impact its environments. Will serve as the customer advocate for promoting customer interest within Delinea Engineering and Product Management organizations for future functionality and product roadmap items. • Regular review sessions to validate plans, configurations, and designs centered around Delinea software and operations. • Document customer environment details and share with Delinea Support and Engineering teams for faster issue root-cause and resolution. • Coordinate and oversee Early Beta Access program of new releases, identifying opportunities to impact future product direction and assist with the testing and validation process • Subject to travel and safety restrictions, travel to customer facilities primarily in North America for Quarterly Business Reviews and Solution assessment. • Maintain an established level of performance with our customers measured via satisfaction surveys • Foster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues quickly. • Develop and present executive-facing reports that summarize real-time situational updates and analysis as well as key themes extracted from escalations worldwide. • Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level • Demonstrated ability to quickly and proficiently understand and absorb new information. • Prior success delivering objectives in a consistent and professional manner through both expected and unforeseen challenges. • Must have demonstrated strong written and verbal communication skills in a professional setting with an ability to articulate complex operations to technical audiences. • Must be able to construct documentation that identifies current and established operational procedures, and proposed modifications and changes in a clear and concise manner is imperative. • Technical Competencies • Microsoft Active Directory administration and design experience • Microsoft Windows server administration and engineering experience • Expertise with at least one major Infrastructure as a Services (IaaS) provider such as Microsoft Azure or Amazon. • Must have UNIX and/or Linux administration experience in large organizations. • Experience with NIS, or LDAP administration is a plus. • Previous experience working with cloud or as-a-service solutions • Strong compliance knowledge (PCI, SOX, GLBA, etc.) as related to infrastructure security and access management • Should have a working knowledge of UNIX authentication and authorization management, PAM, NSS & Kerberos • Experience with other PAS solutions such as BeyondTrust, CyberArk, etc. • Demonstrated capabilities with scripting languages such as perl and PowerShell • Network Storage Device Administration experience is a plus • Microsoft SQL Reporting Services experience is a plus • Experience with Microsoft Clustering Services (MCS) is a plus • Experience with RabbitMQ or message brokering is a plus
Benefits
• Estimated Base Salary $110K – $134K • Offers Bonus • We are committed to fair and equitable pay. Compensation for this role is typically within the posted range; however, actual pay may vary based on experience, skills, business needs, and location. • We consider the scope of the role, individual experience, and contribution when determining compensation. • Eligible team members may also participate in performance-based bonus plans or role-based incentive programs. Details will be shared during the hiring process. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • First and Last Name • What are your base salary expectations? If this application is for a sales role, please include OTE. • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT