bluecatnetworks - BlueCat - Enterprise Support Engineer

• You have an insatiable thirst for knowledge and improvement and the desire to grow in your role and with the company • You are proactive; a tenacious self-starter to the core • You are technically savvy with a deep knowledge of networking protocols and experience in debugging network issues (packet capture and analysis, etc.) • You have strong experience with common protocols and services (FTP, TFTP, NTP, SNMP, syslog, etc.) and a thorough understanding of DNS, DHCP & Linux with 5+ years’ experience • You are an excellent communicator - you have a way with words & can connect easily with others. You possess a strong ability to explain highly technical issues to non-technical audiences • You have a passion for constant improvement - always looking to do things better (both personally, as part of a team and for the company) • You are capable of prioritizing and allocating resources to / focus efficiently on multiple projects • You have experience managing customers in an enterprise environment and can demonstrate excellence in customer service • Providing detailed updates in customer cases that show progress to closure. • The ability to maintain composure during high severity issues with a focus on getting to resolution. • If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! • This position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; tax advantaged accounts (HSA, FSA); annual Lifestyle Spending Account (LSA); a 401(k) with company matching; paid parental leave; vacation, personal, and wellness days; an annual learning and development budget. Eligible employees may also participate in the company's annual bonus program.