BeyondTrust - Technical Account Manager
Requirements
• 5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support • Excellent customer service skills, with strong dedication to customer care. • Self-starter, adaptable and eager to learn new technologies • Great time manager and proficient multi-tasker. • Bachelor’s degree in a related technical field. • Flexible, a team player, strong collaborator • Ability to understand and analyze customer technical needs • Excellent verbal and written communication skills • Confident in person and by phone with large teams and audiences • Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams • Proficient knowledge of Windows based server OS such as Microsoft Windows Server • Active Directory and GPO • Network Topology/Layers • Networking Tools and Utilities • AV/Firewall Rules and Policies • Secure “machine to machine” communications • Security software • Windows Account Administration • SQL experience is a plus • Scripting language experience is a plus • Cloud technology experience is a plus • Linux experience is a plus • Better Together • Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. • We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. • BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. • Learn more at www.beyondtrust.com.
Responsibilities
• Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction. • Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth. • Complete Technical Product Assessments • Facilitate, coordinate, oversee product upgrades • Periodically complete health checks across products • Create & maintain customer Environment Profiles • Driving ticket resolution by working closely with the support teams. • Collaborate with cross-functional teams to understand customer issues and drive resolution • Collaborate with Professional Services and Project Manager during implementation • Maintaining overall account health for each account. • Periodically perform basic health checks across products.
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