sift - Technical Account Manager
Requirements
• We're looking for a Technical Account Manager who operates as a technical diagnostician first: someone who reads workflows, labeling practices, and score behavior closely enough to catch drift before it becomes a fire. You'll build deep, lasting familiarity with each customer's implementation, architecture, and roadmap, and you'll translate what you find into value stories that land with both hands-on engineers and executive stakeholders. This is a partnership role by design — you'll work in close alignment with your paired CSM on every account, never in a silo. • 5+ years in a technical, customer-facing role – Technical Account Management, Solutions Engineering, Implementation, or Technical Support. • Prior experience in fraud or payments. • Strong pattern recognition skills across APIs, webhooks, JSON, and data logs; able to observe system behaviors, identify subtle anomalies, and diagnose root causes before they become critical failures. • Working SQL and data analysis skills, or the ability to quickly get there, for pulling and interpreting account-specific data. • Familiarity with scripting languages (Python is a plus) • Ability to translate technical detail into business impact for both hands-on engineers and non-technical stakeholders. • A structured, proactive approach to account health – you'd rather catch a stale workflow in a quarterly review than in an escalation. • Comfort operating under pressure during live incidents, with clear, calm communication to the customer throughout. • Ability to augment a work process using AI-tooling. • Strong cross-functional instincts – you know when to pull in Support, Customer Engineering, TASA, or Product, and how to keep everyone aligned. • Familiarity with machine learning concepts well enough to explain model behavior, score changes, and release impact to a customer. • Experience running formal technical health reviews, QBR-style technical readouts, or success planning cadences. • Let’s build it together: • At Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community – ultimately using this empowerment and authenticity to build trust and create a safer Internet. • This document provides transparency around how Sift handles the personal data of job applicants: https://sift.com/recruitment-privacy
Responsibilities
• Serve as the named, persistent technical partner for a portfolio of strategic and premium accounts in close alignment with the CSM, acting as a collaborative team player rather than working in a silo. • Build and maintain a technical success plan for each account alongside the CSM, translating technical diagnostics into clear business value stories and executive roadmaps. • Diagnose and guide customers on ongoing best practices for workflow design, labeling strategy, and configuration hygiene, leveraging pattern recognition across your book of business in tandem with the CSM. • Own implementation continuity after go-live in partnership with the CSM, ensuring deep account context survives the handoff from onboarding and technical drift is caught early. • Run recurring technical health reviews and diagnostic readouts with the CSM, surfacing risks early and turning observations into actionable optimization plans. • Help customers navigate model releases with confidence alongside the CSM – analyzing score behavior changes and articulating what they mean for the customer's business goals. • Operationalize TASA's fraud strategy and vertical recommendations inside the customer's Sift environment, working with the CSM to demonstrate tangible business impact. • Coordinate the technical diagnostic and mitigation response during active fraud attacks – orchestrating Support, Customer Engineering, and Product while keeping the CSM and customer informed. • Act as the voice of the customer internally by spotting recurring technical patterns, feature requests, and workflow trends across your book of business and feeding them directly to Product and Engineering. • Act as the primary technical partner to the CSM across Support, Customer Engineering, TASA, Managed Operations, and Product/Engineering so customers receive one seamless, aligned strategy. • Contribute to account retention and growth by catching technical risk early, keeping accounts model-release ready, and cutting down repeat issues, in partnership with the CSM who owns the relationship and renewal conversation.
Benefits
• Estimated OTE $115K – $155.5K • Offers Equity • The anticipated starting on-target earnings range for this role is listed above. This role may also be eligible for equity and other benefits. Sift takes into account many factors in determining compensation, including level, location, transferable skills, work experience, business needs, and market demands. Therefore, the pay range / final offer may change or be modified in the future. • on-target earnings range • Legal first and last name • or drag and drop here • Please list the location where you expect to work. • Yes, I will require visa sponsorship for employment with Sift now or in the future • No, I will not require visa sponsorship for employment with Sift now or in the future • Select all that apply • American Indian or Alaskan Native • Black or African American • Hispanic or Latinx • Native Hawaiian or Other Pacific Islander • Southeast Asian • I prefer not to say • A race, ethnicity, or origin not shown • My gender identity is not listed • They/Them/Theirs • Prefer not to say • I am not a protected veteran • I identify as one or more of the classifications of a protected veteran • Prefer not to say • Yes, I have a disability or previously had a disability • No, I don't have a disability • Prefer not to say • This document provides transparency around the way in which Sift handles personal data of job applicants: https://sift.com/legal-and-compliance/sift-global-recruitment-notice • Yes, I acknowledge Sift’s Global Recruitment Privacy Notice • I certify that all information provided in this application and accompanying documents, including my resume, are true, accurate, and complete to the best of my knowledge. I understand that any false statements, misrepresentations, or omissions may result in the rejection of my application or immediate termination of employment if I am hired. • Recruiting Privacy Policy
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