webai - Technical Account Manager
Requirements
• Experience: 8+ years in account management, solution engineering, technical account management, or technical sales within manufacturing, energy, supply chain, or industrial enterprise software. • Technical Knowledge: Solid understanding of industrial and supply chain systems (e.g., PLCs, edge computing, network architectures, sensor networks, SCADA, MES, WMS/TMS systems) and proven ability to translate complex operational needs into technical AI solutions. • Education: Bachelor’s degree in Engineering, Computer Science, Data Science, Manufacturing Technology, or a related field (or equivalent practical experience). • Travel: Ability to travel up to 30% domestically (with occasional international travel). • Deep Sector Experience: 10+ years in technical account management or solution architecture within manufacturing, energy, or supply chain management. • AI & Integration Expertise: Hands-on experience with industrial AI/ML deployment, computer vision implementations, edge AI runtime environments, and large-scale AI deployment projects across industrial domains. • Advanced Degree & Certifications: Master’s degree in Engineering, Computer Science, Supply Chain Engineering, or Business; relevant industry certifications (e.g., PMP, AI/Cloud certifications) are a plus. • We at webAI are committed to living out the core values we have put in place as the foundation on which we operate as a team. We seek individuals who exemplify the following: • Truth - Emphasizing transparency and honesty in every interaction and decision. • Ownership - Taking full responsibility for one’s actions and decisions, demonstrating commitment to the success of our clients. • Tenacity - Persisting in the face of challenges and setbacks, continually striving for excellence and improvement. • Humility - Maintaining a respectful and learning-oriented mindset, acknowledging the strengths and contributions of others.
Responsibilities
• Executive Technical Relationship Development • Build and Grow Partnerships: Establish relationships with key technical and operational decision-makers (e.g., CTOs, VPs of Engineering/IT, Chief Architects, Operations Leads) within Industrial End Users, Energy Providers, and Supply Chain Operators. • Executive Alignment: Represent webAI's technical vision in executive discussions, ensuring alignment between overarching business outcomes and technical AI feasibility. • Strategic Solution Architecture & Roadmapping • Account Strategy Integration: Collaborate with Sales Account Managers to define the technical dimensions of account plans, integrating commercial objectives with enterprise AI and advanced automation strategies across manufacturing, energy, and logistics operations. • Tailored AI Roadmaps: Develop multi-year technical roadmaps tailored to core industrial processes, including discrete/process manufacturing, energy grid/asset management, automated warehousing, quality inspection, predictive maintenance, and supply chain optimization. • Blueprint Adaptation: Adapt webAI solution blueprints to meet customer-specific operational requirements and industry compliance standards. • Industry Expertise & Horizon View • Forward-Looking Vision: Provide a forward-looking perspective on how AI, computer vision, edge deployment, and connected production and supply systems can evolve with the customer’s operations. • Market Intelligence: Maintain deep expertise in manufacturing, energy, and supply chain trends, operational innovations, competitive AI offerings, and relevant industrial standards. • Ecosystem Engagement: Understand the broader technical ecosystem of manufacturing operations, energy infrastructure, and supply chain networks. • Technical Orchestration & Guidance • Technical Leadership: Act as the lead technical orchestrator for specialized internal resources (AI solution architects, data engineers, product teams, delivery partners) to ensure solution designs align with the technical roadmap. • Feasibility & Retrofits: Provide feasibility assessments for AI model deployment, edge hardware integration, retrofit strategies, and industrial facility enhancements. • Cross-Functional Bridge: Bridge the gap between Sales, Presales, Product Development, Delivery, and delivery partners during strategic engagements. • Technical Deep Dive & Validation • Demos & Proofs of Concept: Lead technical presentations, workshops, and proof-of-concept (PoC) initiatives to validate solution viability, performance, scalability, and integration into existing workflows. • Value Communication: Translate complex AI and data-driven concepts into clear, outcome-oriented proposals tailored for engineering, IT, and C-suite stakeholders. • Strategic Enablement & Business Influence • Embed webAI Technology: Drive influenced business by specifying webAI's platform and models into manufacturing, energy management infrastructure, and supply chain automation pipelines. • Early Program Engagement: Identify opportunities for early engagement in large-scale expansion programs, energy modernization initiatives, greenfield and brownfield facilities, or global supply chain optimizations. • Long-Term Value Creation: Enable sustained customer value through scalable AI integration, lifecycle support, and continuous optimization.
Benefits
• Comprehensive health, dental, and vision benefits package • 401(k) match (U.S.-based employees only) • $200/month Health & Wellness stipend • Continuing Education support • $500/year Function Health subscription (U.S.-based employees only) • Free parking for in-office employees • Flexible Time Off (FTO) • Parental leave for eligible employees • Supplemental life insurance
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