glia - Technical Account Manager
Requirements
• 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role • Strong understanding of software and front-end development concepts • Proven problem-solving skills with the ability to prioritize tasks effectively • Experience in Contact Center as a Service (CCaaS) solutions and SIP (big plus!) • Excellent communication skills, both verbal and written. • Ability to articulate technical concepts to non-technical executive audiences. • Bachelor’s degree in a relevant field
Responsibilities
• Customer Success & Relationship Management • Drive platform adoption and growth through Account Team collaboration • Build strategic relationships with customer IT teams and internal stakeholders • Gather feedback and contribute to product improvement initiatives • Technical Support & Problem Solving • Lead complex troubleshooting and provide proactive technical guidance • Monitor and maintain system integrations and security configurations • Implement risk monitoring systems and resolve technical issues • System Optimization & Analytics • Design and implement efficient configuration and routing strategies • Analyze performance metrics to improve productivity and efficiency • Identify and enable technical expansion within the customer's roadmap • Technologies You'll Work With • Web Technologies (e.g., REST APIs, WebRTC, Web Sockets) • SIP and Media Streaming Technologies • Mobile Technologies (e.g., Swift, Java, Kotlin) • Jira, QuickSight, Salesforce
Benefits
• Professional development support (trainings, courses, conferences, books, etc) • Access to all the latest tools and equipment you’ll need • Sports compensation, reimbursement for therapy, counseling sessions • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :) • Diversity: 25 countries represented • Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. • The Glia Talent Acquisition team uses @glia.com http://glia.com and @ [email protected] http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. • Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via [email protected]
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